Delete your account & data
This page explains how to delete your Dorban (The Smart Window Method) account and its data in the app or website, and how to request deletion if you cannot access your account.
The quick way: delete in the app or website
- Sign in.
- Open Settings.
- Optionally choose “Download my data” first to keep a copy.
- Choose “Delete account” and confirm with your password.
Deleting the account also stops renewal of a paid subscription. If a payment is still being processed, you will be asked to try again later or contact us.
What is deleted
- Account details, profile and health data, journal, coach conversations, steps, notification settings and devices.
- All files: food and progress photos, voice recordings and transcripts, face photo, personal avatar and lab reports.
What is kept and for how long
- Records of completed payments, if any: up to 7 years under tax and accounting law, without name, email or payment method.
- Backup copies are removed as backups rotate, within [backup retention period].
- A record of the deletion request itself is kept for up to 24 months as proof of handling.
Cannot access your account?
Fill in the form with the email address registered on the account. To make sure the request comes from the account owner, we will email that address and ask for confirmation before deleting. We handle requests within 30 days at most.